Haystack automatically backs up your contacts whenever you are signed into the app. If you open the app and do not see them, it is likely that:
a) You were signed out of your account
b) You opened the app on a new device as an "anonymous user" (i.e. not signed in) or
c) You signed in with a different account to the one your cards are saved on
You can restore your cards by signing in again:
Open the app and go to Haystack's Settings
Tap 'Sign in' and enter your email address/password and sign in
If your cards do not appear, try signing in with any other email address you might have used (work email, personal email or other email).
If you still cannot find your cards, send an email to support@thehaystackapp.com and we will assist you in finding them.
Note: We can only help locate cards for people who have signed into the app. If you have never signed into the app, there is no way for us to locate the cards you scanned since you were registered as an anonymous user. This is due to global privacy regulations, which ensure that data from anonymous accounts remains irretrievable to protect user privacy.
If you scanned cards under an anonymous account, open the app on the original device, go to 'Settings,' and sign in using the same email and password. If you never signed into the app previously, the cards will not be recoverable due to privacy reasons.
Sharing Cards Among Business Account Members
To ensure mutual access to scanned cards within a business account:
Grant Access
Invite Members to the Company Template:
Navigate to the "Templates" tab in your Admin Dashboard.
Select an existing template or create a new one.
Enter your team members’ email addresses to invite them. They will receive an email invitation to join the company account.
Sharing Scanned Cards:
Employees will be prompted to share new cards with the company automatically.
For previously scanned cards, employees must manually share each one.
Export Shared Contacts
To export contact data shared within the business account, go to the "CSV Export" tab in the Admin Dashboard and download shared contact details.
FAQs
Why can’t I see shared cards on my business account?
Ensure team members have shared their cards with the company template. Cards shared manually by each member should be verified as shared.
I used Haystack without signing in. Can I recover my data?
No, contacts saved under anonymous accounts cannot be retrieved since they are not linked to any registered account.
Can I manage multiple digital business cards on one account?
Yes, you can create multiple cards by tapping the 'Create a Card' or '+' button in the app.
3. Can I manage multiple digital business cards on one account?
Yes, you can create multiple cards by tapping the 'Create a Card' or '+' button in the app. Ensure the email linked to your premium subscription is used to enable the export option.