Haystack automatically backs up your contacts whenever you are signed into the app. If you open the app and do not see them, it is likely that:
a) You were signed out of your account
b) You opened the app on a new device as an "anonymous user" (i.e. not signed in) or
c) You signed in with a different account to the one your cards are saved on
You can restore your cards by signing in again:
Open the app and go to Haystack's Settings
Tap 'Sign in' and enter your email address/password and sign in
If your cards do not appear, try signing in with any other email address you might have used (work email, personal email or other email).
If you still cannot find your cards, send an email to support@thehaystackapp.com and we will assist you in finding them.
Note: We can only help locate cards for people who have signed into the app. If you have never signed into the app, there is no way for us to locate the cards you scanned since you were registered as an anonymous user. This is due to global privacy regulations, which ensure that data from anonymous accounts remains irretrievable to protect user privacy.
Sharing Cards Among Business Account Members
To ensure mutual access to scanned cards within a business account:
Grant Access
Invite Members to the Company Template:
From the "Templates" tab in your Admin Dashboard, select an existing template or create a new one.
Add team members by entering their email addresses. Invitations will be sent via email.
Sharing Scanned Cards:
New scanned cards will automatically prompt sharing with the company.
For already scanned cards, individual team members must manually share them.
Export Shared Contacts
To export contact data shared within the business account, go to the "CSV Export" tab in the Admin Dashboard and download shared contact details.
FAQs
Why can’t I see shared cards on my business account?
Ensure team members have shared their cards with the company template. Cards shared manually by each member should be verified as shared.
I used Haystack without signing in. Can I recover my data?
No, contacts saved under anonymous accounts cannot be retrieved since they are not linked to any registered account.