Haystack has two separate "Export Contacts" features - each results in a different export outcome.
If you received an "empty file", you might have used the wrong one.
Option 1: Export the cards employees in my company scanned
This option is only available if you're an Admin of a company, and is activated from the Admin Dashboard.
This means two things:
When you export contacts from the Admin Dashboard you may get contacts from other co-workers if you have any on your account
You will only get the contacts you (and any of your co-workers) have actively "shared with the company" (this is to comply with privacy legislation around the world).
IMPORTANT: Contacts you did NOT share with the company are defined as your personal contacts and cannot be downloaded from the Admin Dashboard
Option 2: Export all the cards you personally scanned
This option is only available from the app on your phone (not the Admin Dashboard).
If you've linked up your personal account in the app to your paid account, follow these instructions to export your contacts.
If when following the instructions the app on your phone still asks you to "upgrade to Premium" then it means that the link between your paid account and your app has not been established yet. Please follow these instructions to link them up.
** Note: This feature is only available to members who are part of a Haystack paid account.