NOTE: If you are trying to cancel a PAID account, please go to this article instead.
If you're trying to cancel your free account:
Open the Haystack app on your phone
Go to the app's settings (top left corner on Android, or bottom right for iOS users)
Scroll to the bottom and select "delete account"
Important notes:
This process will delete all your account details and personal information and is therefore irreversible
This process will NOT cancel a paid subscription if you have one. If you wish to cancel a paid subscription please use the instructions here
Data retention: Some data may be retained for up to 30 days as part of our system data's backup process. System logs are retained for up to 400 days for security reasons
Any questions - please ask our friendly support team.