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How to cancel or delete my free account?
How to cancel or delete my free account?

This article explains how to delete your free Haystack account

Ran Heimann avatar
Written by Ran Heimann
Updated over a week ago

NOTE: If you are trying to cancel a PAID account, please go to this article instead.

If you're trying to cancel your free account:

  1. Open the Haystack app on your phone

  2. Go to the app's settings (top left corner on Android, or bottom right for iOS users)

  3. Scroll to the bottom and select "delete account"

Important notes:

  1. This process will delete all your account details and personal information and is therefore irreversible

  2. This process will NOT cancel a paid subscription if you have one. If you wish to cancel a paid subscription please use the instructions here

  3. Data retention: Some data may be retained for up to 30 days as part of our system data's backup process. System logs are retained for up to 400 days for security reasons

Any questions - please ask our friendly support team.

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