How Can I Update Locked Fields on My Digital Business Card?
When certain fields on your Haystack digital business card appear locked, it is likely because these fields are managed by your organization's Account Admin either manually, or via an integration such as Active Directory (AD). These fields are designed to reflect professional details that are managed centrally, ensuring uniformity and accuracy across your organization's system.
Why Are Certain Fields Locked?
Locked fields are directly linked to details stored in your organization's Active Directory. This ensures that essential details, such as your job title, department, or contact information, remain consistent and accurate for professional usage. These fields are automatically synchronized from AD to your digital business card.If updates to these fields are required, the changes must first be made in Active Directory by the responsible IT personnel or system administrator.
Steps to Update Locked Fields
If you notice incorrect or outdated information in your locked fields, follow these steps to request updates:
Contact Your System Administrator: Reach out to your organization's IT department or designated administrator and request updates to your profile in Active Directory.
Verify the Updates: Once the changes have been made in AD, the updates should automatically reflect on your digital business card within minutes. - The synchronization process is seamless, requiring no manual intervention on the application.
Troubleshooting Steps for Post-Update Discrepancies
If the updates are not reflected on your card after some time:
Open the app and navigate to the Cards List screen.
Perform a pull-to-refresh action.
Check again to confirm whether the updated information is displayed.
By following these steps, the updated information from AD should reflect on your digital business card accurately.
Related Topics:
What to do if your digital card is not synchronizing with Active Directory?