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The app won't accept my street address
The app won't accept my street address

This article is for people experiencing issues with adding their street address to the app on either iPhone or Android devices

Ran Heimann avatar
Written by Ran Heimann
Updated over a month ago

Adding your street address to your business card is one of the key pieces of information that people expect to find. Therefore, it is important for the street address to be displayed on your card in a way that helps recipients locate your business.

With your Haystack digital card, the street address can help recipients locate your business in two ways:

  1. They can "tap" your street address to launch their navigation app so the app will navigate them automatically to your business; And/Or

  2. They can just read the street address as it may include details like what level or unit number your business is located at

This is why the app allows you to customize both the address used by the navigation app and the text displayed on the card.

Here is how to set each of them:

In this example, let's assume that the address of our business is: Level 18, 400 George Street, Sydney, NSW, Australia.

  1. To edit your card, tap the "edit"/"pencil" icon at the top right corner of the screen while viewing the card in full-screen mode.

  2. Tap the "street address"

  3. Search for the address as you would on Google Maps (without the "level 18")

  4. Choose the correct address (as per Google Maps)

  5. If Google Maps didn't pinpoint the exact location correctly, you can adjust the "pin" to achieve a more accurate map navigation. Once you're ready, tap the "next" button.

  6. Edit the street address exactly how you would like it to appear on your card for people, then tap "done".

  7. If the street address appears correctly on the edit screen, simply tap the "save" button, and you're done.

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